DURANKI TERMS AND CONDITIONS OF USE

Effective Date: 01/01/2026
Last Updated: 01/01/2026
Company: Duranki (Pty) Ltd
Registration Number: 2025/240312/07
Physical Address: Commercial Unit 6, X4 Syferfontein, Beethoven Road, Hartbeespoort, North West, 0216, South Africa
Email: Info@duranki.network

IMPORTANT DISCLAIMER

Duranki is a technology platform and digital services provider.

Duranki is not a licensed bank, insurer, financial services provider, credit provider, mobile network operator, or telecommunications licensee, unless expressly stated in writing and supported by the necessary regulatory approvals.

Duranki may provide access to services offered by approved third-party providers, including banks, insurers, funeral cover providers, payment providers, wallet providers, value-added service providers, telecom partners, merchants, suppliers, tenants, communities and other service providers.

Duranki does not provide financial advice, insurance advice, legal advice, investment advice, banking advice or tax advice. Any financial, banking, insurance, funeral cover, credit, payment, telecom or regulated product made available through the Platform is supplied by the relevant licensed or authorised third-party provider, subject to that provider’s own terms and conditions.

By using the Duranki Platform, you agree to these Terms and Conditions.

1. DEFINITIONS AND INTERPRETATION

In these Terms, unless the context indicates otherwise:

1.1 "Acceptable Use Policy" means Duranki's rules regarding acceptable and prohibited use of the Platform, as updated from time to time.

1.2 "Account" means a registered user profile created on the Duranki Platform.

1.3 "Agreement" means these Terms and Conditions of Use, together with any policies, service-specific terms, privacy notices, subscription terms, mandates, annexures or agreements incorporated by reference.

1.4 "Community" means any church, association, trader group, business group, organisation, affinity group, institution, branch, club, programme or member group configured on the Duranki Platform.

1.5 "Commencement Date" means the date on which a User registers, is granted access to, or begins using the Platform.

1.6 "Confidential Information" means any information disclosed by one party to another, whether in writing, verbally, electronically or otherwise, including business information, technical information, user data, pricing, systems, platform structures, proposals, financial information, community information, partner information and any nonpublic information.

1.7 "Duranki", "we", "us" or "our" means Duranki (Pty) Ltd, including its authorised representatives, employees, contractors, agents and approved platform administrators.

1.8 "Duranki Services" means the digital platform services provided by Duranki, including user onboarding, account management, community dashboards, tenant management, digital wallet facilitation, payment facilitation, value-added services, marketplace access, communication tools, reporting dashboards, integrations, subscription administration, service activation, and access to third-party services.

1.9 "FICA" means the Financial Intelligence Centre Act 38 of 2001, including any related regulations and compliance requirements.

1.10 "FSP" means a financial services provider licensed under the Financial Advisory and Intermediary Services Act, where applicable.

1.11 "Main Service Fee" means any consolidated fixed fee, subscription fee, service fee, membership fee, tenant fee, community fee or other amount payable for access to selected services on the Platform.

1.12 "Member" means a person registered under a Tenant, Community or service group on the Platform.

1.13 "Merchant" means a person or business approved to sell, distribute, supply or process goods or services through the Platform.

1.14 "Partner" means any bank, payment provider, telecom provider, insurer, funeral cover provider, supplier, merchant, service provider, funder, technology provider, or other third party integrated with or made available through the Platform.

1.15 "Personal Information" has the meaning given to it in POPIA.

1.16 "Platform" means the Duranki website, mobile application, web application, dashboards, portals, APIs, software, databases, payment interfaces, wallet interfaces, merchant tools and related digital systems.

1.17 "Platform Costs" means any portion of fees allocated to platform access, hosting, software, support, administration, integrations, reporting, maintenance, compliance, user management or system usage.

1.18 "POPIA" means the Protection of Personal Information Act 4 of 2013.

1.19 "Service Package" means any selected package, product bundle, community package, member subscription, merchant package, tenant package or service offering made available through Duranki.

1.20 "Tenant" means an organisation, company, church structure, community administrator, partner, operating company or institution that uses the Duranki Platform to manage communities, members, services, subscriptions, communications or transactions.

1.21 "Third-Party Service" means any service supplied by a Partner, including banking, insurance, funeral cover, telecom, mobile services, airtime, data, electricity, vouchers, bill payments, remittances, delivery, marketplace products, POS services, payment services or other external services.

1.22 "User", "you" or "your" means any person who accesses, registers for, uses or benefits from the Platform, including members, tenants, administrators, merchants, partners, agents and customers.

1.23 "VAS" means value-added services, including airtime, data, electricity, vouchers, bill payments, municipal payments, TV services, ticketing, remittances and similar transactional services.

1.24 "Wallet" means any digital wallet, stored value account, payment wallet, community wallet or transaction account made available through the Platform or a Partner.

2. ACCEPTANCE OF TERMS

2.1 By registering for, accessing or using the Platform, you agree to be bound by these Terms.

2.2 If you do not agree to these Terms, you must not access or use the Platform.

2.3 You confirm that you have the legal capacity to enter into this Agreement.

2.4 If you use the Platform on behalf of a company, church, community, tenant, organisation or other legal entity, you confirm that you are authorised to bind that entity to these Terms.

2.5 Duranki may require additional service-specific terms before activating certain services.

3. PLATFORM ROLE AND LIMITATION

3.1 Duranki provides a digital platform that enables access to services, tools, dashboards, integrations, communications, payments, wallets, VAS, marketplace services and third-party offerings.

3.2 Duranki may act as a platform provider, technology provider, administrator, facilitator, distributor, reseller, integration partner or service coordinator, depending on the specific service.

3.3 Duranki does not guarantee approval, acceptance, underwriting, credit approval, account opening, network coverage, insurance acceptance, claim payment, payment success, service uptime of third-party providers or any commercial outcome.

3.4 Third-Party Services remain subject to the relevant Partner's own terms, rules, pricing, compliance requirements and approval processes.

4. REGISTRATION AND PLATFORM ACCESS

4.1 To use certain services, you may be required to register an Account.

4.2 Access may require:

Registration of a valid Account
Verification of your identity
Acceptance of these Terms
Acceptance of the Privacy Policy
Enrolment in a Service Package
Payment of applicable fees
Approval by Duranki, a Tenant, Community or Partner
Compliance with applicable laws and regulations

4.3 Duranki may refuse, suspend or terminate access where:

Information provided is false, incomplete or misleading
Fraud or suspicious activity is suspected
The User breaches these Terms
Payment is not received
Required verification is not completed

4.4 Access to paid services may renew automatically unless cancelled in accordance with the applicable cancellation process.

5. USER OBLIGATIONS

5.1 Users must:

Provide accurate, current and complete information
Keep login details confidential
Use the Platform lawfully
Comply with all applicable laws and regulations
Comply with Duranki policies
Not misuse the Platform
Not interfere with the Platform's operation
Not attempt unauthorised access
Not impersonate another person
Not provide false documents
Not use the Platform for fraud, money laundering, scams or illegal activity
Immediately notify Duranki of suspicious activity or unauthorised account access

5.2 You are responsible for all activity under your Account unless you can prove that your Account was used without your knowledge and not due to your negligence.

5.3 You may not transfer, sell, rent or allow another person to use your Account without Duranki's written consent.

6. TENANTS, COMMUNITIES AND ADMINISTRATORS

6.1 Duranki allows Tenants and Communities to manage Users, services, dashboards, subscriptions, messages and reporting through the Platform.

6.2 Tenants and Community administrators may have access to limited User information required to manage their community or service.

6.3 Tenants and Communities are responsible for ensuring that they have the required authority to upload, manage or process information relating to their members.

6.4 Duranki may restrict administrator permissions using role-based access controls.

6.5 Duranki is not responsible for unauthorised conduct by Tenant or Community administrators unless caused by Duranki's own gross negligence or wilful misconduct.

6.6 Tenants must ensure that their communications, membership structures, fees, service offerings and member onboarding processes comply with applicable law.

7. THIRD-PARTY SERVICES

7.1 The Platform may provide access to Third-Party Services.

7.2 Third-Party Services may include, but are not limited to:

Banking services
Funeral cover
Insurance products
Payment services
Wallet services
POS services
Airtime and data
Electricity
Vouchers
Bill payments
Municipal payments
SIM card services
Internet connectivity services
Marketplace products
Delivery services
Training services
Remittances
Business services

7.3 Duranki does not guarantee the performance, approval, pricing, availability, coverage, claims outcome or service quality of any Third-Party Service.

7.4 By selecting a Third-Party Service, you agree that your information may be shared with the relevant Partner as required to deliver the service.

7.5 You may be required to accept additional terms directly from the Partner.

7.6 Where a dispute relates to a Third-Party Service, Duranki may assist with communication but is not automatically liable for the Partner's conduct.

8. FINANCIAL SERVICES, BANKING, INSURANCE AND FUNERAL COVER DISCLAIMER

8.1 Duranki is not a licensed bank, insurer or FSP unless expressly stated in writing.

8.2 Duranki does not provide financial advice, insurance advice, banking advice, investment advice or credit advice.

8.3 Any banking, insurance, funeral cover, credit, payment or regulated financial product made available through the Platform is supplied by the relevant licensed or authorised Partner.

8.4 Users must read and accept the relevant Partner's terms, policy wording, disclosure documents, pricing, benefits, exclusions and claims process before accepting any product.

8.5 Duranki may receive commissions, platform fees, referral fees, administration fees, revenue share or other commercial benefits from Partners. Where required by law, these will be disclosed.

8.6 Use of the Platform does not create a fiduciary relationship between Duranki and any User.

9. KYC, FICA, RICA AND VERIFICATION

9.1 Certain services may require identity verification, FICA, RICA, KYC, proof of address, business verification, bank account verification or other compliance checks.

9.2 You agree to provide accurate documents and information when requested.

9.3 Duranki and/or its Partners may verify your information against third-party databases, regulators, government sources, banks or verification providers.

9.4 Failure to complete verification may result in refusal, suspension or termination of services.

9.5 Duranki may delay or block transactions where required for fraud prevention, compliance, risk management or regulatory reasons.

10. WALLET, PAYMENTS AND TRANSACTIONS

10.1 Wallet and payment services may be provided by Duranki or by approved Partners.

10.2 Users may use the Platform to make or receive payments, wallet transfers, subscriptions, merchant payments, community payments or other transactions where enabled.

10.3 All transactions are subject to:

Transaction limits
Verification requirements
Partner rules
Bank processing times
Compliance checks
Fraud monitoring
Applicable fees
Reversal and refund rules

10.4 You are responsible for checking payment details before confirming a transaction.

10.5 Duranki is not responsible for payments sent to the wrong recipient due to incorrect information supplied by the User.

10.6 Duranki may reverse, suspend, delay, investigate or block transactions where fraud, error, chargeback, suspicious activity, system failure or legal risk is suspected.

10.7 Transaction notifications are provided for convenience and may not replace official statements or records.

11. VALUE-ADDED SERVICES (VAS)

11.1 Duranki may allow Users to buy or sell VAS products such as airtime, data, electricity, vouchers, bill payments, municipal payments, TV payments, transport tickets and other services.

11.2 VAS products may be supplied by third-party aggregators, networks, municipalities, utilities or service providers.

11.3 Once successfully delivered, redeemed or activated, VAS products are generally non-refundable unless required by law or confirmed as failed by the relevant provider.

11.4 Duranki is not responsible for incorrect purchases caused by incorrect User input, including wrong meter numbers, wrong phone numbers, wrong voucher selection or incorrect account details.

11.5 Availability of VAS products may vary by provider, region, municipality, network or system status.

12. MARKETPLACE SERVICES

12.1 Duranki may provide a marketplace where Users, merchants, sellers, wholesalers or communities may list, buy or sell goods and services.

12.2 Sellers are responsible for the accuracy, legality, condition and availability of listed goods or services.

12.3 Buyers are responsible for reviewing listings, prices, product descriptions, delivery terms and return terms before purchasing.

12.4 Duranki may charge commission, service fees, listing fees, payment fees or other platform fees.

12.5 Duranki may remove listings that are unlawful, misleading, prohibited, unsafe, fraudulent, offensive or in breach of Platform rules.

12.6 Duranki is not automatically liable for disputes between buyers and sellers but may assist with dispute resolution according to its policies.

13. SUBSCRIPTIONS, FEES AND PAYMENTS

13.1 Users, Tenants, Communities or Partners may be charged fees for Platform access, Service Packages, subscriptions, transaction services, commissions, administration, integrations or other services.

13.2 Fees may include:

Monthly subscriptions
Membership fees
Service fees
Transaction fees
Merchant fees
Tenant fees
Community fees

13.3 Fees become payable according to the billing terms displayed on the Platform, agreed in writing, or stated in a service-specific agreement.

13.4 Unless otherwise stated, all fees are exclusive of VAT and other applicable taxes.

13.5 Failure to pay may result in suspension or termination of access.

13.6 Duranki may change fees by giving reasonable notice, unless changes are required immediately by a Partner, law, regulator or payment provider.

13.7 Users remain responsible for all fees, charges, taxes and payment obligations linked to their selected services.

14. REFUNDS AND CANCELLATIONS

14.1 Refunds are governed by Duranki's Refund Policy and any applicable service-specific terms.

14.2 Refunds may be approved where:

A duplicate payment occurred
The incorrect amount was charged
A service was not delivered due to Duranki's fault
A transaction failed but the User was charged
A refund is required by law
A Partner approves the refund

14.3 Refunds may be declined where:

The service was successfully delivered
A digital product was redeemed or activated
A VAS product was successfully processed
A Third-Party Service has already been activated
The User provided incorrect information
Fraud or misuse is suspected
The request falls outside the allowed period

14.4 Cancellation of a subscription usually stops future billing but does not automatically refund amounts already paid.

14.5 Third-Party Services may have separate cancellation and refund rules.

15. COOLING-OFF PERIOD

15.1 Where applicable, Users may have cooling-off rights under South African law.

15.2 Cooling-off rights may not apply to all services, including certain financial services, digital services already accessed, VAS products already delivered, custom services, perishable goods, or services already started with the User's consent.

15.3 Each request will be assessed according to the applicable product, service, Partner terms and law.

16. SERVICE LEVELS AND AVAILABILITY

16.1 Duranki will use reasonable efforts to keep the Platform available and functional.

16.2 Duranki may target a platform uptime of 98%, excluding:

Scheduled maintenance
Emergency maintenance
Third-party outages
Internet or network failures
Payment provider downtime
Cloud provider failures
Force majeure events
User device or connectivity problems
Cybersecurity incidents

16.3 Duranki does not guarantee uninterrupted, error-free or always-available access.

16.4 Duranki may update, modify, suspend or discontinue parts of the Platform where necessary.

17. SECURITY

17.1 Duranki will take reasonable technical and organisational measures to protect the Platform and User information.

17.2 Users must protect their own devices, passwords, login details and OTPs.

17.3 Users must not share OTPs, passwords or login links with anyone.

17.4 Duranki will never ask for your password by email, WhatsApp or phone.

17.5 Duranki may suspend an Account where it suspects unauthorised access, fraud or security risk.

18. DATA PROTECTION AND PRIVACY

18.1 Duranki processes Personal Information in accordance with POPIA and its Privacy Policy.

18.2 By using the Platform, you consent to the processing of your Personal Information for purposes including:

Registration
Verification
Service delivery
Payment processing
Wallet services

Tenant and community management
Partner services
Fraud prevention
Compliance
Reporting
Communication
Support
Marketing where permitted

18.3 Duranki may share Personal Information with Partners, Tenants, Communities, service providers, regulators, banks, payment providers, verification providers and other parties where necessary for service delivery, compliance or legitimate business purposes.

18.4 Users may request access, correction or deletion of Personal Information where allowed by law.

18.5 Duranki may retain records for legal, tax, accounting, dispute, compliance, fraud prevention and operational purposes.

19. COMMUNICATIONS AND DIRECT MARKETING

19.1 Duranki may communicate with Users by SMS, email, WhatsApp, in-app notification, phone call or other electronic channels.

19.2 Communications may include:

Account notices
Payment confirmations
Service updates
Community messages
Subscription reminders
Security alerts
Support messages
Marketing messages
Partner offers where permitted

19.3 Users may opt out of marketing communications where legally allowed.

19.4 Service, security, payment and legal notices may still be sent even if a User opts out of marketing.

20. ACCEPTABLE USE

20.1 Users may not use the Platform to:

Commit fraud
Launder money
Scam others
Upload illegal content
Harass, threaten or abuse others

Distribute malware
Hack or attempt unauthorised access
Misrepresent identity
Sell prohibited goods
Infringe intellectual property rights
Spread unlawful, harmful or defamatory content
Interfere with platform operations
Circumvent security controls
Use automated scraping or bots without permission
Violate any law or regulation

20.2 Duranki may remove content, block transactions, suspend accounts or report unlawful conduct where necessary.

21. INTELLECTUAL PROPERTY

21.1 All intellectual property rights in the Platform belong to Duranki or its licensors.

21.2 This includes software, designs, systems, workflows, dashboards, databases, trademarks, logos, graphics, code, content, documentation, integrations, business methods and platform architecture.

21.3 Users are granted a limited, revocable, non-exclusive, non-transferable right to use the Platform for lawful purposes.

21.4 Users may not copy, reverse engineer, reproduce, sell, license, modify or exploit the Platform without written permission.

21.5 Pre-existing intellectual property of Partners or Tenants remains their property.

22. USER CONTENT

22.1 Users may upload content, documents, listings, images, messages, logos, business information or other materials.

22.2 You confirm that you have the right to upload and use that content.

22.3 You grant Duranki a limited licence to store, process, display and use the content as required to operate the Platform.

22.4 Duranki may remove User content that breaches these Terms, applicable law or platform policies.

23. CONFIDENTIALITY

23.1 Each party must keep Confidential Information confidential.

23.2 Confidential Information may only be used for purposes related to the Platform or Agreement.

23.3 Confidential Information may only be disclosed to persons who need to know it and who are bound by confidentiality obligations.

23.4 Confidentiality does not apply to information that:

Is publicly available through no fault of the receiving party
Was already lawfully known
Was independently developed
Was lawfully received from a third party
Must be disclosed by law, court order or regulator

23.5 Confidentiality obligations survive termination.

24. LIMITATION OF LIABILITY

24.1 To the maximum extent permitted by law, Duranki will not be liable for:

Indirect losses
Consequential losses
Loss of profits
Loss of data
Loss of opportunity
Loss of goodwill
Business interruption
Third-party service failures
Network failures
Banking failures
Payment provider failures
Incorrect User information
Unauthorised Account use caused by User negligence
Delays outside Duranki's control
Failed transactions caused by external systems
Fraud by third parties
Service outages

24.2 Duranki's total liability for any claim will be limited to the fees paid by the User to Duranki for the affected service during the three months before the claim arose, unless the law requires otherwise.

24.3 Nothing in these Terms excludes liability that cannot legally be excluded.

25. INDEMNITY

25.1 You indemnify Duranki, its directors, employees, contractors, agents and Partners against claims, losses, damages, costs and expenses arising from:

Your breach of these Terms
Your unlawful use of the Platform
False or incorrect information supplied by you
Your misuse of services
Your breach of third-party rights
Your breach of law
Fraud, negligence or misconduct by you

Claims from other Users arising from your conduct

26. SUSPENSION AND TERMINATION

26.1 Duranki may suspend or terminate access where:

You breach these Terms
You fail to pay fees
You provide false information
You fail verification
Fraud or suspicious activity is suspected
A Partner requests suspension
A regulator or authority requires suspension
Your use creates risk to Duranki, Users, Partners or the Platform

26.2 Users may terminate their Account by written notice or through the Platform where this functionality is available.

26.3 Termination does not affect:

Outstanding payment obligations
Completed transactions
Partner obligations
Confidentiality
Data retention rights
Dispute rights
Any rights that by nature survive termination

26.4 Duranki may archive, delete or restrict data after termination in accordance with its policies and applicable law.

27. DISPUTE RESOLUTION

27.1 Any dispute must first be referred to good-faith discussions between the parties.

27.2 If unresolved within 15 business days, the dispute may be escalated to senior representatives.

27.3 If still unresolved, the dispute may be referred to mediation or arbitration in South Africa.

27.4 Nothing prevents Duranki from seeking urgent court relief for fraud, unlawful conduct, intellectual property infringement, confidentiality breaches, non-payment or security threats.

28. GOVERNING LAW

28.1 These Terms are governed by the laws of the Republic of South Africa.

28.2 The parties consent to the jurisdiction of South African courts where applicable.

29. FORCE MAJEURE

29.1 Duranki will not be liable for delay or failure caused by events beyond its reasonable control, including:

Natural disasters
Power failures
Internet failures
Network failures
Strikes
Civil unrest
War
Government action
Regulatory restrictions
Epidemics or pandemics
Cyberattacks
Cloud provider failures
Banking or payment system outages

30. AMENDMENTS TO TERMS

30.1 Duranki may update these Terms from time to time.

30.2 Updated Terms may be published on the Platform or communicated by email, SMS, WhatsApp or in-app notification.

30.3 Continued use of the Platform after updates means you accept the updated Terms.

30.4 If you do not accept the updated Terms, you must stop using the Platform.

31. POLICIES INCORPORATED BY REFERENCE

31.1 The following policies form part of these Terms:

Privacy Policy
Refund Policy
Acceptable Use Policy
Marketplace Policy
Wallet Policy
Cookie Policy
Partner-specific service terms
Tenant-specific terms
Subscription terms
Any service-specific annexures or mandates

31.2 If there is a conflict between these Terms and a policy, these Terms will apply unless the policy or service-specific agreement expressly states otherwise.

32. GENERAL PROVISIONS

32.1 These Terms constitute the entire agreement between Duranki and the User regarding use of the Platform.

32.2 No waiver is valid unless in writing.

32.3 If any provision is invalid, the rest of the Terms remain enforceable.

32.4 You may not transfer your rights or obligations without Duranki's written consent.

32.5 Duranki may transfer, assign or restructure its rights and obligations as part of business operations, corporate restructuring, platform restructuring, merger, acquisition or sale of business.

32.6 Headings are for convenience only and do not affect interpretation.

33. CONTACT INFORMATION

For questions about these Terms, contact:

Duranki (Pty) Ltd
Registration Number: 2025/240312/07
Physical Address: Commercial Unit 6, X4 Syferfontein, Beethoven Road, Hartbeespoort, North West, 0216, South Africa
Email: info@duranki.network

34. USER ACKNOWLEDGEMENT

By registering an Account, accessing the Platform, selecting a Service Package, making a payment, using a wallet, joining a Community, buying VAS products, accessing marketplace services, or accepting a Third-Party Service, you confirm that:

You have read and understood these Terms.
You agree to be bound by these Terms.
You understand that Duranki is a platform provider and not automatically the supplier of every Third-Party Service.
You understand that banking, insurance, funeral cover, telecom, payment and other regulated services may be provided by approved Partners.
You agree to comply with all applicable policies, laws and service-specific terms.